Cancellation Policy

You are entitled to a cooling off period within the first 14 days of entering into your hire agreement where you may cancel without penalty. Further details will be included within the Terms & Conditions shown on the pre contract information and hire agreement that you sign.

Should you wish to exercise your right to cancel, you must notify TCH Concerto of your decision to cancel the contract by a clear statement in writing by post or via email to:

TCH Concerto
Cuthbert House
9 Brookdale Court
S35 2PT

Please include your full name, address and details of the order you wish to cancel. Please note, by exercising your right to cancel, you are withdrawing from the contract and the contract will be terminated.

Alternatively, print out the form available here, complete and return to us at the above address.

Following the 14-day cooling off period, the agreement is not cancellable under the Consumer Credit Act 1974, but you may have the right to cancel the agreement under other legislation.